Refund policy

We want you to be happy with your purchase! If something isn’t quite right, we’re happy to accept returns under the following guidelines:

  • Returns are accepted within 14 days of the delivery date.

  • Items must be returned in their original condition with all tags still attached.

  • Customers are responsible for return shipping costs.

  • No restocking fees will be charged.

  • Final sale items are not eligible for return or refund.

Returns should be mailed to:
Second Act Kids
4411 Wallingford Ave N, Ste C
Seattle, WA 98103

Once your return is received and inspected, we will process your refund promptly. Original shipping charges are non-refundable.

You can always contact us for any return question at hello@secondactkids.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.